AI and Insurance - A Powerful Driver of Transformation and Long-Term Gains

A Strategic Vision: AI and Insurance - A Powerful Driver of Transformation and Long-Term Gains

Today, several major AI-related challenges are emerging in the insurance field:

• Risk management: enhanced analysis, prevention, and forecasting.
• Claims management: process optimisation for both users and managers, ultimately improving customer experience.
• Fraud prevention: stronger detection of fraudulent patterns.
• Internal process optimisation: productivity gains, particularly in customer support.

Yet, few truly impactful AI solutions are in production. The sector remains immature and struggles to identify high-value business use cases. However, a passive, wait-and-see approach would be a mistake. Insurance is especially exposed to AI because it relies heavily on:

• Technology: high dependence on technological innovations.
• Customer interaction: AI can enrich the client relationship.
• Complex contracts and documents: a natural domain for AI applications.
• Massive data volumes: ideal for machine learning.

Since AI is still in an experimental phase, it demands a true R&D mindset and cultural shift within companies. At Korint, we believe that chasing immediate ROI is difficult to predict and ultimately stifles innovation. The priority should be to enable experimentation in order to uncover AI’s real benefits.

A Tactical Vision of AI in Insurance: Walk Before You Run

The greatest risk for insurers is rushing into AI without the proper infrastructure. Many have adopted promising features but failed to integrate them effectively.

According to BCG's report, “Insurance 2025: Adapting to a New Era of Opportunities and Challenges,” insurance is one of the industries with the highest potential for generative AI—yet very few companies have scaled up their deployments. Infrastructure and integration challenges are significant obstacles to adoption. To stay competitive, insurers must modernize their systems, invest in innovation, and adopt an agile approach.

Today, AI cannot be effective without first using modern, tailored tools. Insurers need to upgrade their tools and infrastructure to truly leverage its power. This is precisely what Korint offers, with our next-generation core platform—designed by insurance experts, for insurance experts.

Rather than deploying AI on outdated systems, we recommend investing first in a modern platform. The Korint solution ensures optimal AI integration through its Core Insurance Platform, which digitizes the entire insurance value chain. Our ambition: to enable clients to launch all types of insurance products, even the most complex, with ease.

Insurance doesn’t need to wait for an AI revolution—it needs the right tools today to embrace it.

Korint’s AI Approach: Scalable, Integrated, and Built for Insurance

At Korint, we apply the very principles we advocate:

• Building an AI-first culture: our teams use AI tools daily to build familiarity and confidence.
• A platform designed for AI: open architecture and an MSP protocol (AI-dedicated API) ensure seamless integration.
• Tailored AI applications in development on our platform:
  • Advanced OCR: optimized reading of complex documents.
  • Smart Business Intelligence: natural language interaction with the platform, making analysis accessible without expensive expert tools.

Korint is an AI builder and enabler.